Airport friends - we all have them - people we talk to intimately and animately for a brief period in transit between flights.
We share our travel stories, our personal information and in this limbo land the oridnary rules of formal social interaction do not exist.
Sometimes - the story of sombody that I have sat beside on a plane or in an airport restaurant - or even a woman I might meet in the airport bathroom - will stay with me. The humor of it or the seriousness of it. The glimpse into another life.
Retail is like that too. When I go into our stores I just feel like I attract people's stories.
Last Saturday I was in the store in Vermont and a woman from Georgia was buying a blouse. It was a blouse that we call the artist's blouse - a great style- long and tunic like in white with highlights of glints of metal sequins. Very artiste!
I told her - oh we call that the artist's blouse - immediately she told me that she was an artist - and then she told me about her husband dying recently of heart disease, and how she hadn't painted since he died. And she was travelling with a female friend whose husband had also died - and they both had a rough year and now she would get back to painting again - and she talked about losing oneself in painting. And that her and her friend were so enjoying travelling the back roads together. And that was our 10 minute retail conversation - and I really liked her and she liked me too - and we said bye and I thought -I just love my customers - and I love meeting people in my stores - and in other people's stores too. In that suspended time - when you feel yourself in a place of trust - with people who will understand you. It is very cool.
See you soon,